Frequently Asked Questions
Everything you need to know about your JLab experience
What is the standard shipping timeframe for JLab orders?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days depending on your location within the continental United States.
How do I initiate a return or exchange?
We offer a 30-day satisfaction guarantee. To start a return, visit our online returns portal with your order number and email address to receive a prepaid shipping label.
Does my JLab product come with a warranty?
Yes, all JLab headphones and earbuds come with a 2-year limited warranty, while our office accessories include a 1-year warranty against defects in materials and workmanship.
How do I pair my JLab Bluetooth earbuds to my device?
Ensure your earbuds are in pairing mode (indicated by blinking lights). Open your device's Bluetooth settings and select the JLab model name to connect instantly.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, Google Pay, and interest-free installment options via Affirm.
Are JLab earbuds water and sweat resistant?
Many of our models feature IP55 or higher ratings, making them resistant to sweat and light splashes. Please check your specific model's product page for its exact IP rating.